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Cancellation policy

At RILA we understand that current exceptional circumstances, shared by people worldwide, may affect one’s ability to travel or to carry out plans made in advance. For this reason, RILA pledges to work together with all students and their home institutions, as well as with continuing education class participants, in order to offer everyone’s maximum flexibility, and to facilitate the largest possible refund in case of cancellations.

Therefore, as long as the current COVID-19 pandemic will affect any part of the world, the following new cancellation policy will apply.

In case of programs cancelled by RILA
  • If exceptional circumstances force RILA to cancel a program before it starts, all fees paid to RILA, except for rent, will be refunded in full. In those cases in which rent has been paid to RILA, it too will be refunded by RILA minus any non-refundable deposit withheld by the apartment owner or residence rental agency. (That will vary depending on the accommodation type and rental agency terms. You can check with our office for specific information regarding any non-refundable deposit for your accommodation.) Students/participants who will have paid their rent directly to the hotel/apartment or residence rental agency, will receive support from RILA’s stuff to obtain their refund from their hotel/apartment or residence rental agency.
  • If a program is interrupted before the end of its term, any remaining instruction will be provided by RILA through online classes. Students/participants will be refunded unused costs for trips, excursions, tickets, and special events. Depending on the time of cancellation, a portion of unused rent might be refunded to students/participants, depending on the accommodation type and rental agency terms.
In case a student/participant is unable to take part to the program because of governmental travel restrictions

In case a student/participant is unable to attend a program in which they are enrolled because of governmental travel restrictions, even if RILA is still offering the program, RILA will provide a full tuition refund. Depending on the time of cancellation, a rent refund will be provided, minus any amount withheld by the hotel/apartment or residence agency. (That will vary depending on the accommodation type and rental agency terms. You can check with our office for specific information regarding any non-refundable deposit for your accommodation.)

In case a student/participant decides to withdraw from a program when no governmental travel restrictions are in place

If a student/participant withdraws their application at a time when the RILA program is scheduled to run regularly and there is no governmental travel restriction in place between that student/participant’s country of residence and Italy, regardless of whether the program is cancelled at a later date or if travel restrictions are imposed AFTER the student/participant’s withdrawal, the conditions listed here will apply and will remain valid.

The following conditions apply to a student/participant who withdraws before the Enrollment deadline, whether or not he/she has already sent the required documents and fees: the application will be cancelled and no other fee except the application fee will be required (any other fees already paid will be reimbursed).

The following conditions apply to a student/participant who has completed their enrollment, and notifies RILA of his/her decision to withdraw from a RILA program:

  • After registration deadline, but at least three months preceding the day classes begin in that course (e.g., if classes begin on July 1st, then on or before April 1st), the student/participant will have to pay 100% of the rent for the apartment assigned to them plus one-third of tuition;
  • Between 3 months and 1 month before the beginning of classes (e.g., if classes begin on July 1st, then between April 2nd and June 1st), the student/participant will pay 100% of rent plus two- thirds of tuition;
  • Less than 1 month before the beginning of classes (e.g., if classes begin on July 1st, then on or after June 2nd), the student/participant will pay 100% of rent plus 100% of tuition and all expenses. (The optional Italian language class is also not refundable.)

Please feel free to contact us if you have any question or concern.